TIP Tech Ltd, provider of the Debt Advice Support Portal, Appoints Mel Bath as Operations Manager
7 April 2025
TIPTech Ltd, the specialist sister company of Trustfolio Ltd that provides the Debt Advice Support Portal (DASP), is pleased to announce the appointment of Mel Bath as Operations Manager, strengthening the organisation’s operational capability as it continues to develop services supporting the free debt advice sector.
Mel joins the business bringing more than 17 years’ experience working within the free debt advice sector. Her appointment follows the transition of responsibilities from Ryan Hayes, who previously held the role as Chief Operating Officer and played an important part in establishing the operational foundations of the service.
Mel’s career in the sector began on the frontline as a debt adviser, where she worked directly with individuals experiencing financial difficulty. Over time, she developed extensive experience across a range of funded contracts, gaining a detailed understanding of both the practical challenges faced by debt advisers and the wider operational environment in which debt advice is delivered.
During her time as an adviser, Mel quickly became a Debt Relief Order Approved Intermediary following the inception of the debt solution in 2009 and obtained her qualification in Certificate in Money Advice Practice (CertMAP) equipping her with specialist knowledge of formal debt solutions and the processes involved in supporting clients through them.
She later moved into second-tier services, where she worked closely with debt advisers to support complex casework and provide technical guidance. This experience has given her a strong appreciation of the importance of clear, accurate and timely information in helping advisers deliver effective outcomes for their clients.
In her role as Operations Manager, Mel is responsible for overseeing the day-to-day delivery of the Debt Advice Support Portal, ensuring that the platform continues to provide a reliable and efficient service for advisers. Her focus includes maintaining strong operational processes, supporting service quality, and ensuring that the platform evolves in line with the needs of the debt advice community.
Debt Advice Support Portal provides free-to-use debt advisers with access to credit reporting tools that help them build a clear and complete picture of a client’s financial position. By supporting advisers with timely and accurate information, the platform enables more efficient case handling and helps improve the quality of advice provided to individuals facing financial difficulty.
Commenting on the appointment Lou Yates, Founder and CEO of Trustfolio, said:
“Mel’s experience within the debt advice sector makes her an excellent addition to the team. She brings a deep understanding of both frontline delivery and the operational challenges faced by advisers, which is invaluable as we continue to develop and strengthen the service.We would also like to thank Ryan for his contribution in establishing the operational framework that Mel will now build upon as the platform continues to grow.”
Mel Bath added:
“Having worked across different parts of the debt advice sector, I understand how important it is for advisers to have access to clear and reliable information. The Debt Advice Support Portal plays an important role in supporting that, and I’m very pleased to be joining the team and contributing to its continued development.”
The appointment reflects Trustfolio’s continued investment in services that support the wider debt advice ecosystem. With Mel now leading operational delivery, the Debt Advice Support Portal is well positioned to continue supporting advisers and improving outcomes for individuals experiencing financial difficulty.
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